Get in touch
There's no call centre here — messages come to the small team that builds WipCount, and we answer them ourselves.
Before you write — the quick answers
A lot of questions have a short answer already written up. It may save you a wait:
- A pattern won't import, or the chart looks wrong
- Backup, sync, and moving to a new phone or tablet
- The free month, subscribing and cancelling
- Deleting your account and your data
What to tell us
You don't have to be technical. Just include whatever of this you can — it usually saves a couple of emails back and forth:
- What happened, and what you expected instead
- Which device you're using — Android phone, iPhone, iPad and so on
- The app version, shown on the About page inside the app
- For a pattern problem: the designer's name and the pattern name
Please don't send us your pattern file unless we've asked for it. It belongs to the designer who sold it to you. The designer's name and the pattern name is all we need to start looking.
Reporting a pattern that won't import
This is the most useful message you can send us. Every publisher lays their PDFs out differently, and each one we're told about is one we can add support for. Tell us the designer, the pattern, and where you bought it, and we'll take a look.
Suggestions
WipCount is being built for stitchers, and quite a lot of what's in it came from people asking. If something would make your stitching easier, we'd genuinely like to hear it.
Privacy and your data
For anything about the information we hold — seeing it, correcting it or having it deleted — see the privacy policy, or go straight to the account deletion page.