Terms of use

1. This agreement

WipCount is published by Amvyra Pty Ltd (ABN 43 454 483 890), trading as Crafty Adventures ("we", "us"). By installing or using the app you agree to these terms. If you don't agree with them, please don't use the app.

The privacy policy forms part of this agreement.

Your app store has its own terms as well — Google Play's or Apple's — and they apply alongside these.

2. What WipCount does

WipCount lets you open cross-stitch charts you already own, mark off stitches as you complete them, and keep track of your progress. It can back that progress up and keep it in step across your devices.

We don't sell patterns and we don't supply them. You bring your own.

There is no single standard for how cross-stitch PDFs are laid out, and every publisher does it differently. We support as many as we can and add more over time, but we cannot promise that any particular pattern file will import. If yours doesn't, tell us — that's how the list grows.

3. Your free month

Every new installation gets one month with all features available. We don't ask for a sign-up, an email address or a card to start it.

When the month ends, if you haven't subscribed, the app becomes read-only. You can still open every pattern, see everything you've stitched, and export your progress. You can't mark new squares until you subscribe. We don't delete or hide your work.

The free month is counted per installation. Reinstalling the app on the same device doesn't start it again.

4. Subscribing

A subscription runs for a year and renews automatically unless you cancel. The price is shown in your own currency in the app store before you pay.

• Payment is taken by Google Play or Apple, not by us. We never see your card details
• Renewal is charged by the store unless you cancel before the renewal date
• Your subscription is recorded against your WipCount account, so it covers your phone and your tablet — and works even if you later switch between Android and iPhone
• To be covered on more than one device you'll need to be signed in on each

We may change the price for future renewal periods. If we do, we'll tell you before it takes effect, and you can cancel if you'd rather not continue.

5. Cancelling and refunds

You cancel through the store you bought from, not through us — we can't cancel it at our end:

• Android: Google Play app → your profile picture → Payments & subscriptions → Subscriptions → WipCount → Cancel
• iPhone or iPad: Settings → your name → Subscriptions → WipCount → Cancel subscription

Cancelling stops the next payment. You keep using the app until the end of the period you've already paid for. After that it becomes read-only, and your stitching stays where it is on your own phone — that is never touched.

Your backed-up copy — your stitching and any pattern files — is kept for 12 months from the day the subscription ends. Resubscribe within that year and a new phone comes back whole, patterns and all. After the 12 months the backed-up copy is deleted; what is on your own device is unaffected, and you still have the original pattern files you bought.

Refunds are handled by Google and Apple under their own policies, and they're the people to ask. That does not affect any rights you have under the Australian Consumer Law or the equivalent law where you live.

6. Patterns you import

Cross-stitch patterns are the copyright of the designers who create them.

• Only import patterns you legitimately own. Buying a pattern normally gives you a personal licence to stitch it, not a right to pass it on
• WipCount does not let you send a pattern to anyone else, and you must not use it to try
• Your patterns and your progress remain yours. We claim no ownership of them
• We store your files only to give the service back to you — backup and sync. We don't read them, share them, or use them for anything else

If we're told on reasonable grounds that an account is being used to distribute patterns unlawfully, we may suspend it.

If you're a designer and believe your pattern is being misused

Because subscribers' pattern files are backed up with us, we hold copies of designers' work, and we take that seriously. If you believe a pattern of yours is being shared or used through WipCount in a way you haven't allowed, email support@wipcount.com and tell us:

• The name of the pattern, and your name or business name
• Something that shows you hold the copyright — a link to where the pattern is sold is usually enough
• What you believe is happening, and anything that helps us find the account involved

We'll acknowledge your message within 2 working days, look into it, and tell you what we found and what we did. If the complaint is well founded and we can identify the account, we'll remove the file and may suspend the account. We don't hand over another user's personal details unless the law requires it, but we will act on what you tell us.

7. Your account

You don't need an account to use the app, but you do need one for backup, sync and to carry a subscription between devices. You sign in with Google or Apple, so there's no WipCount password.

Keep your sign-in to yourself. Anyone who can get into your Google or Apple account can reach your WipCount stitching.

You can delete your account at any time — see the deletion page.

8. Using it properly

Please don't:

• Use the app to share or distribute patterns you don't have the right to
• Try to break into, overload or interfere with the service
• Take the app apart, copy it, or try to get at how it works, except where the law says you may
• Use one account on behalf of a lot of people, or resell access

9. Backup — what we promise

Backup is a safety net, and a good one. It is not a guarantee. Specifically:

• Backup only works if you are signed in. Without an account, your stitching is tied to that device and cannot be restored to a new one
• Work that hasn't reached us yet — because you're offline, for example — can't be recovered by us if the device is lost or broken
• The service depends on the internet and on Google's infrastructure, and may sometimes be unavailable

Please keep your own copies of anything you'd hate to lose. You can export your progress from inside the app at any time, and you should keep the original pattern files you bought.

10. What belongs to us

The app itself, its name, its logo and its design belong to us. Subscribing gives you a personal, non-exclusive licence to use the app — it doesn't transfer any ownership.

11. Your consumer rights

If you're in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, you're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

Nothing in these terms takes those rights away. If you're somewhere else, you keep whatever equivalent rights the law there gives you.

12. Limits on our liability

Subject to section 11, and to the extent the law allows:

• The app is provided as it is. We can't promise it will be faultless or never unavailable
• We're not liable for indirect or consequential loss
• Where we are liable, our total liability is limited to the amount you paid us in the previous 12 months

13. Ending this agreement

You can stop at any time by cancelling your subscription and uninstalling the app. Deleting your account is covered on the deletion page.

We may suspend or end an account that seriously breaches these terms — for example, being used to distribute patterns unlawfully. Except where the breach is serious or repeated, we'll warn you first and give you a chance to put it right.

If we ever had to withdraw the service altogether, we'd give reasonable notice, and time for you to export your progress.

14. Changes

We may update these terms as the app changes. The date at the top will change too. If a change materially affects you, we'll tell you in the app or by email before it applies. Carrying on using the app after that means you accept the new terms.

15. Which law applies

These terms are governed by the law of New South Wales, Australia, and the courts there have jurisdiction. If you're a consumer somewhere else, this doesn't remove the protection of the mandatory laws of your own country.

Questions

Anything here you'd like explained, write to support@wipcount.com. We'd rather you asked than guessed.